Yes, all our products are made with natural ingredients, and it is formulated to suit sensitive skin.
How can we help you today?
Help Center
Frequently Asked Questions
How do I know which product suit me?
Don't be afraid to ask! Do send us your selfie* of your current skin condition without makeup, we will help to examine and recommend the products that suits you.
*All your personal images and data will be protected and will NOT be used as marketing materials unless with consent.
How to contact us?
DM us at our instagram @pearlosophy.sg
Whatsapp us
How do I enjoy the VIP special rates?
Spend a minimum of $200 to be eligible to be our Lifetime VIP. All VIPs will be entitled to a special price on Skincare, Cosmetics and Beverage at checkout.
I am a VIP, I have logged into my account. Are the prices shown on website before or after discount?
All prices shown on webpage are BEFORE discount. Please add your favourite items into the cart and click checkout to receive your discount!
I am an existing VIP, how come I don't see discount applied at checkout?
Try using a New Incognito window to login!
File > New Incognito Window
If you are still facing any issues, do not hesitate to whatsapp us, our friendly staffs will reply you as soon as we can!
Do I get VIP discount from Face Care Goods / Hair Accessories?
Discount are only applicable for Skincare*, Cosmetics & Beverages. Excludes Bundle Deals & Accessories.
*Magic Glove is considered Skincare product
How long does delivery takes and can I opt for self-pick up?
Delivery will take place within 1-2 days after order placed, except for pre-order items. Kindly check with us for most updated information.
We do not provide tracking number as we are using in-house islandwide delivery service at $6 per location. Kindly Whatsapp us to check the status of your purchase.
Kindly note that we do not deliver to PO Box addresses, Tuas and Sentosa.
Please kindly note that Pearlosophy Singapore cannot be held liable for any delays in dispatching parcels due to missing or inaccurate information provided.
Thank you for your understanding.
Do you do international shipping?
Selected regions only.
International shipping are calculated automatically based on weight of parcel and delivery country.
Parcels may take up to 18 working days (excluding weekends and public holidays) to be delivered subject to no unforeseen delays by customs. Parcels may be delivered by various delivery companies which may include the destination country's national postal service. A shipment confirmation email with the tracking number will be sent once your parcel has been shipped. Customers are advised to retrieve the tracking number and trace their parcels at the respective assigned delivery companies' website.
Talk to us to find out more.
By purchasing, we deemed the customer as agreeable to their parcels being mailed via the various mail service provider(s). Pearlosophy Singapore will not be held liable for delayed and missing mails by mail service provider(s). However, we will render our best assistance in helping you to attempt to retrieve any missing mail.
Can I exchange or refund?
Strictly no refunds/exchange of product. We will ensure all products are in original packaging and in best condition before dispatch. Strictly no change of mind refunds. By purchasing from our website, you agree to wait for backorders/pre-orders if the items is not in stock.
Should you experience any problems, you can email to pearlosophyofficialsales@gmail.com or Whatsapp us. Our staff will reach out to you soonest possible.
Can I purchase if I am an existing distributor from other upline of Pearlosophy?
Yes, you can! But instead of buying through our website, you may whatsapp us for more info!
Flash your authorisation certificate to get the same price rates*! (e.g VIP/Sales Manager/Director/Main Distributors)
*Strictly for customers/distributor from AK Sapphire Group with Authorisation Certificate/Proof of purchase
*Available for Singapore & Malaysia- based distributors only.
*Delivery fee applies.